Return and Exchange Policy
Return and exchange rules on newbalance.kiev.ua
We strive to provide a comfortable and safe shopping experience for every customer. If for any reason you need to return or exchange an item, please read our terms.
Return and exchange conditions
You can return or exchange the product within 14 days of receipt if:
It has not been used and has retained its marketable appearance.
All labels, seals and original packaging are preserved.
A sales receipt or other supporting document is available.
How to arrange a return or exchange?
Contact our manager and inform us about your desire to return or exchange the product.
Please pack the product in its original packaging to avoid damage during transportation.
Send the parcel via Nova Poshta or another agreed delivery service.
Wait for confirmation - after checking the product, we will refund the money or send a replacement.
Refund
Money is returned within 3-5 working days after receiving and checking the goods. Refund is possible to a bank card or other convenient way.
If the product is found to be defective, the store will cover the return shipping costs.
If you have any questions, our managers are always ready to help. We value your trust and strive to make your shopping as pleasant as possible!